Compliance & Privacy Hub
Your privacy and security are our top priorities. Here you can manage your data, review all of our policies, and exercise your rights under the NDPA 2023 and GDPR.
Your Data Rights
Under the Nigeria Data Protection Act (NDPA) 2023 and the GDPR (where applicable), you have the right to:
Access & Portability
Request a copy of your data in a machine-readable format
Rectification
Correct inaccurate or incomplete personal data
Erasure
Request deletion of your data (subject to legal retention)
Restrict Processing
Limit how we process your data in certain circumstances
Object
Object to processing for marketing or legitimate interests
Human Review
Request human review of automated decisions that affect you
Contact our Interim Data Protection Officer (Samson Simeon, Managing Director) at dpo@ibommarket.com or use the tools above to exercise your rights. We respond within 30 days.
Our Policies
Terms of Service
The complete terms governing your use of IbomMarket, covering all services including marketplace, bookings, food ordering, and AI features.
Privacy Policy
How we collect, use, protect, and share your data. Covers identity verification, AI processing, third-party providers, and your data rights.
Cookie Policy
How we use cookies, local storage, service workers, and tracking technologies. Includes third-party cookie details.
Buyer Protection
How we protect buyers across all transaction types - marketplace, hotel bookings, food orders, and services.
Seller Policy
Guidelines for all seller types: general marketplace, hotels, restaurants, services, and digital products.
Refund Policy
Refund and return rules for all transaction types: marketplace orders, hotel cancellations, food orders, digital products, and platform purchases.
Community Guidelines
Behaviour standards, content rules, review guidelines, and AI content policies for all users.
Fees & Pricing
Transparent pricing for promotions, store subscriptions, Market Coins, and commission structure.
Affiliate Terms
Terms for the IbomMarket marketer/affiliate referral programme including commissions, payouts, and promotional guidelines.
Platform Compliance
IbomMarket is committed to regulatory compliance across all applicable frameworks:
- - NDPA 2023: Nigeria Data Protection Act compliance with designated interim DPO
- - GDPR: General Data Protection Regulation compliance for EEA users
- - AML/CFT: Anti-Money Laundering compliance per NFIU, CBN, and SCUML regulations
- - PCI-DSS: Payment Card Industry compliance through Monnify integration
- - NAFDAC: Food safety compliance for restaurant operators